EWheels EW-28 Rugged 350W 36V/10Ah Electric Mountain Bike

✔ Free Shipping: all orders within the lower 48 states, excluding Alaska/Hawaii, US Protectorates, APO/FPO, PO Box 

✔ All Orders Shipped: directly from manufacturers within the US.

✔ Leaves Warehouse: 1-3 Business Days

✔ Estimated Delivery: 3-10 Business Days (from purchase date) Most orders will arrive within 5 business days.

What Happens After I Order?

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

When Will My Order Arrive?

If your order is in stock, it will ship within 3-10 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

Hot Tip: Enter your email and mobile number at checkout so we can send updates on the progress of your delivery. 

Important:

• Please enter reliable contact phone number at checkout for you will be contacted to arrange drop-off time once your order reaches your city. Delivery cannot be completed until this appointment is set. 
• Avoid screening your calls in this time frame.
• Organize Someone to be at delivery address to receive and sign for item.
• Please keep pallet and all packaging materials incase you need to return item in the future.

What If My Shipment Arrives Damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. Ensure you inspect the contents for any visible damage, if your item(s) do arrived damaged, please send photos to support@ebikecentric.com and we will process an insurance claim on your behalf and assist you through the process.

What If My Order's Carton Packaging Is Damaged (ripped, holes, large dents, missing items)

• Inspect the contents of the unit immediately with driver present.
• Make note on driver's paperwork of damaged unit and contact us immediately.
• NOTE: If you cannot inspect unit immediately but see there is damage please write note on carrier's paperwork "Carton damage, subject to inspection" and list any details you can. 
• Please inspect contents within 48 hours of delivery and ensure details of damage reported to carrier and documented as well as you can.

What To Do If The Carton Packaging Has Excessive Damage And Your Unit Is Exposed. 

• Do not accept delivery.
• NOTE: Sign carrier's paperwork "Carton damaged and refused"
• Contact us immediately at returns@ebikecentric.com 

Feel free to reach out for more information on anything shipping/ordering related via our online chat or email at info@ebikecentric.com. 

Backorders:

If you order a product but it is out of stock due to damaged inventory, missing part or discrepancies with inventory synchronization from our manufacturers, no payment will be taken and we will contact you to let you know when the item will be back in stock and what other substitutes are available if you wish to have your product arrive sooner.   

At Ebikecentric.com, we aim to guide you in selecting the right product for your needs. On the rare occasion you receive a product that doesn’t work for you, please review the return policy for your individual product on its product page. You can access this information by clicking the “refunds/ returns” tab of the product page.

Ebikecentric  30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resaleable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• Please notify us of your intent to return within 30 days of delivery date.
• There is a 20% restocking fee for change of mind and late cancellations.
• Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
• We will refund the product price minus applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

• Products that are eligible for parts under manufacturer warranty (replacement part will be sent instead of entire unit)
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resaleable condition. Refunds are only issued after returned items have been received and inspected.

If returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted via email to support@ebikecentric.com

 *Exclusions (Important Please Read)

This is our general returns/refunds policy. Ebikecentric works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Refund & Returns" tab on the product page. If you receive a product that is damaged or malfunctioning, please refer to the warranty tab of your product page for more information.

Ecotric Return Policy

Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of spare parts or accessories(except battery).

How to request a return:

Please request a Return and Exchange Authorization. (contact ebikecentric Support for a return label at support@ebikecentric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

Ship-back charge:
a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping costs. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages, or wrong item but merely for a personal and discretional last-minute decision from the buyer.
b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick-up fee for you, but the customer will need to pay for this pick-up fee.)

Condition of returned unit:
The returned unit must be in like-new condition, include all original packaging, accessories, and documentation. Any missing components may be deducted from the refund. Any shipping damage during the ship-back may incur a deduction from the refund.

Restocking fee:
Returned units are subject to a 20% of inspection and restocking fee from the original price.

The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

If the customer wants to cancel the order after the shipping label being created, the customer will have to bear the shipping cost.

Timeline of issued refund:
The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

Cancellation after shipping:
If the customer wants to cancel the order after the shipping label being created, the customer will have to bear the shipping cost.

E-Wheels Return Policy

Damaged or Defective Items:
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at support@ebikecentric.com. Please be prepared to supply the order number and item number from your original confirmation email, as well as your e-mail address and phone number. Ebikecentric will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE

Credit or Refund:
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Canceled Orders:
Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.

Returning an Item

​Standard Return Shipping:
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

Complete the return reason questionnaire and include it in the return package.

Before sending your return shipment, please remove all extra labels from the outside of the package.

Send the return package to the following address:

EWheels

RETURNS DEPARTMENT

750 E. Covey Lane, Suite 135

Phoenix, AZ 85024

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

To receive a refund or credit, items must be returned within 10 days of original shipment date.

Credit for gift returns will be issued to the original purchaser.

​​To contact our Customer Service Department, please email support@ebikecentric.com.

​Returning an Oversized Item:
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned. Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

If you have assembled the product, disassemble it before shipment using the original protective packaging materials.

Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a refund or credit.

Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

Contact a Customer Service Specialist at support@ebikecentric.com for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

To receive a refund or credit, items must be returned within 15 days of original shipment date.

Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at support@ebikecentric.com.

Mototec (Big Toys USA) Return Policy

Returns:
Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be the buyer's responsibility as well as the original shipping charge and a 10% restocking fee.

No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

Damaged / Defective Items:
Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

Lost or Stolen Items: (Signature Service)
Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item.

Incorrect Product Specifications and/or Pictures:
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fees should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

Guarantee:
Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure.

All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until the defective part has been examined and tested.

*Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

Emojo Return Policy

Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.

Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at info@emojobike.com ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.

Ship-back charge:

If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.

The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.

Returned units are subject to a 20% inspection and restocking fee from the original purchase price.

Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

Micargi Return Policy

Please choose your Micargi bike carefully for All Sales are Final. No refunds, exchanges, or returns for change of mind or buyer's remorse.

All orders canceled after 24 hours are subject to a $25 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.

If your order has been shipped, the standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don't want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thank you for your understanding.

Rambo Return Policy

• 30-Day return policy on brand new unused items.
• 10% cancellation fee on all orders canceled after 48 hours.
• 20% Restocking fee on all non-defective orders returned.
• Lifetime frame warranty & warranty against all manufacturing defects only.
• No cover for damage caused by the consumer.

Return process:
Email support@ebikecentric.com to obtain an RA number.
Provide us with your order information and reason for the return.

Returns must include the issued RA Number on the box and will not be accepted without this number.

Then return your unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.

Non-defective returns will be charged a 20% restocking fee.
Returns without the complete original packaging will not be accepted.
Shipping and handling is non-refundable except in the case of defective merchandise.

Shipping and insurance for returned merchandise must be prepaid by the customer via UPS or FedEx.

Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.

Quietkat Return Policy

• All cancellations are subject to return fees. 
• 30-day return policy.
• Contact us for more information on restocking and cancellation fees.

QuietKat will accept the return or cancellation of an order under the following conditions:

Items that are purchased and cancelled before shipping are subject to a 15% processing fee.

Items that are shipped may be returned within 30 days if there are fewer than 10 miles on the odometer. Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. A 1% fee is added for every mile over 10 miles on the bike odometer. The original shipping charges are non-refundable.

Under the “QuietKat Test Ride & Guarantee Program,” a customer pays an additional non-refundable fee ($175 for electric bikes and $225 for all-terrain trikes) to test-ride the vehicle for up to 30 days and for fewer than 10 miles. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. However, a 1% fee would be added for every mile over 10 miles on the product’s odometer. QuietKat would arrange for, and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded.

QuietKat will not accept the returns of products after 30 days.

In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.

Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund. Please address your return to:

QuietKat, Inc.

c/o Returns: Authorization # _____

936 Chambers Court

Unit B2

Eagle, Colorado 81631

All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.