
Availability:
Estimated Arrival: Between Sep 29 and Oct 04.
Shipping & Returns: Free Shipping, 30 Day Returns*
No Sales Tax: All states exc WY

Key Features
- 350 lbs Weight Capacity
- 30+ miles per charge
- Includes Full-Power and Power-Assisted-Pedaling capabilities
- Headlight & Taillight for ease of visibility and safety
Key Specs
- Top Speed: 20.00 mph
- Drive Range(s): 30+ miles per charge
- Weight capacity: 350 lbs.
- Weight: 52 lbs.
True to its name, the EW-28 Rugged Mountain Bike is the toughest addition to EWheels electric-assist bike line-up; able to conquer roads, trails, and every terrain in-between. The EW-Rugged Mountain Bike is built to last - providing miles of fun per charge and reaching speeds that make even the fastest scooter jealous. Fit for any ride, the EW-Rugged combines quality and durability without breaking the bank.
Why We Like It
The EW-Rugged Mountain Bike is the whole package; complete with a 350 Watt Zero Resistance rear hub motor, 7-Speed Shimano gears & shifter system, and an Aluminum Alloy frame to make your ride as smooth as possible. Featuring three operation-modes, the EW-Rugged Mountain Bike allows users to pedal themselves, ride electrically using the twist throttle, or use the LED panel on the handlebars to engage a 5-speed Pedal Assist System for a powered pedaling experience. With a 10AH, 36 Volt LiPo4 Lithium Battery and 26" knobby tires the EW-Rugged Mountain Bike is perfect for long rides, off-road trails, or carving your own at speeds upwards of 20 miles per hour!
What Makes This Different
The EW-Rugged Mountain Bike is built for the long haul. Capable of riding on almost any terrain at an unbeatable price - the EW-Rugged is perfect for price-conscious buyers still looking to get excellent performance. Complete with standard features and capabilities of an Electric Bike and boasting knobby tires for additional stability, the EW-Rugged is equipped for any ride...and to blow the competition away. The EW-Rugged Mountain Bike ships in one piece - along with the charger, battery, and other items - to be ready-to-ride same-day. Conquer trails and turn heads with the EW-Rugged Mountain Bike.
Specifications
- Power: Electric
- Watts: 350 watts
- Amps: 10 AH
- Volts: 36 Volts
- Batteries: Lightweight Lithium LiPo4
- Speed: 20+MPH (varies based on riders weight and terrain)
- Distance: Up to 30+ miles per charge
- Tire Size: 26 x 1.95 inch on Aluminum Wheels
- Charger: 36V Smart Charger Included
- Motor: Zero Resistance Hub Motor
- Gears & Speeds: 7 Speed Shimano Gears & Shifter
- Throttle Type: Variable Speed Control-Twist Throttle-or-Pedal & Power Assisted-or- Turn Off Power & Pedal Only
- PAS System: LED Panel with 5 Speed Options
- Cargo Rack: Yes
- Frame Type: 100% Aluminum-Very Light Weight
- Forks: Front Suspension
- Braking System: Front & Rear Disk Brakes
- Drive System: Chain Driven by Rear Hub Motor within rear rim or Pedal Power
- Head Light: Yes, Electric Power
- Rear Light: Yes, Battery Operated
- Bicycle Measurements: 72 inches Wheel to Wheel-25 inches Width-37 inches to Handlebars-32” to 38” inches Seat Height
- Bicycle Weight: 52 lbs.
- Suggested Max Weight: 350 lbs.
- Warranty: 1Year Warranty & 6 Month Battery Warranty
Warranty
If you receive your product and it is damaged or malfunctioning, please email us at support@ebikecentric.com so we can assist you in making a warranty claim with the manufacturer. Each manufacturer we collaborate with has a different warranty which you can read on the product page in the “Warranty” tab.
1 Years - Frame components: including platform, seat post, and frame
1 Year - Electronic components
6 Month - Battery
WARRANTY EXCEPTIONS AND EXCLUSIONS
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.
Consumable Items
Consumable items that may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications, and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second-hand owners. The warranty is exclusively offered to the original purchaser.
How to make a warranty claim
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of:
- All electric scooters: 30 days from the date of purchase
- EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase
ELECTRIC WHEELS replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.
- Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
- Complete the return reason questionnaire and include it in the return package.
- Before sending your return shipment, please remove all extra labels from the outside of the package.
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Send the return package to the following address:
EWheels
RETURNS DEPARTMENT
750 E. Covey Lane, Suite 135
Phoenix, AZ 85024 - All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
- To receive a refund or credit, items must be returned within 10 days of original shipment date.
- Credit for gift returns will be issued to the original purchaser.
- If you have assembled the product, disassemble it before shipment using the original protective packaging materials.
- Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
- Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.
- Contact a Customer Service Specialist at service@ewheelsdealers.com for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.
- You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
- To receive a refund or credit, items must be returned within 15 days of original shipment date.
- Credit for gift returns will be issued to the original purchaser.
- All electric scooters: 30 days from the date of purchase
- EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase\
- Shipping charges included in the Purchase Price of the Merchandise are non-refundable.
- Customer is responsible for returning merchandise at their own expense.
Specific Warranty Items
Batteries (factory-installed in an ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.
Items Not Covered
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance.
ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure, and/or loss caused by accident, shipping, misuse, neglect, abuse, and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, water damage, or use in any other manner for which such products were not specifically designed.
This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.
The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled, or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use.
The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer.
The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.
Warranty Claims
Those parts and/or products that are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service by email at service@ewheelsdealers.com within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS.
ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.
Parts and Repairs
Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at info@ebikecentric.com.
Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or another such misuse, or normal wear.