EWheels BAM-Step-Thru 750W 48V/14Ah Step-Thru Electric Bike

Approximate Shipping Dimensions and Weights

Measurements

• ASSEMBLED TOTAL LENGTH: 73"
• ASSEMBLED TOTAL WIDTH: 26"
• ASSEMBLED TOTAL HEIGHT LOWEST: 43"
• ASSEMBLED TOTAL HEIGHT HIGHEST: 45.5"
• PACKAGE TOTAL LENGTH: 65"
• PACKAGE TOTAL WIDTH: 13"
• PACKAGE TOTAL HEIGHT: 35"
• WHEELBASE: 45"
• STAND OVER HEIGHT: 18"
• HANDLEBAR REACH: 13.5"
• MINIMUM SEAT HEIGHT: 33.5"
• MAXIMUM SEAT HEIGHT: 40"
• SEAT ADJUSTMENT RANGE: 6.5"
• MINIMUM HANDLEBAR HEIGHT: 43"
• MAXIMUM HANDLEBAR HEIGHT: 45.5"
• HANDLEBAR ADJUSTMENT RANGE: 2.5"
• SEAT TUBE: 15"
• SEAT POST DIAMETER: 27.2mm (1.07")
• CRANK SET DIAMETER: 170mm (6.69")
• DISK BRAKE ROTOR SIZE: 180mm (7.08")
• TIRED WIDTH: 2.3"
• TIRE DIAMETER: 26"
• WHEEL WIDTH: 1.5"
• WHEEL DIAMETER: 22"

Shipping 

• Estimated Delivery: 3-10 Business Days (from purchase date)
• Free shipping: all orders over $200.00 within the lower 48 states, excluding Alaska/Hawaii, US Protectorates, APO/FPO, PO Box.
• All orders shipped: directly from manufacturers within the US.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock, it will ship within 3-10 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within five business days of your order, feel free to follow up with us at support@ebikecentric.com.

Important:

• Please enter reliable contact phone number at checkout for you will be contacted to arrange drop-off time once your order reaches your city. Delivery cannot be completed until this appointment is set. 
• Avoid screening your calls in this time frame.
• Organize Someone to be at delivery address to receive and sign for item.
• Please keep pallet and all packaging materials incase you need to return item in the future.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. Ensure you inspect the contents for any visible damage, if your item(s) do arrived damaged, please send photos to support@ebikecentric.com and we will process an insurance claim on your behalf and assist you through the process.

What to do if your order's carton packaging is damaged (ripped, holes, large dents, missing items)

• Inspect the contents of the unit immediately with driver present.
• Make note on driver's paperwork of damaged unit and contact us immediately.
• NOTE: If you cannot inspect unit immediately but see there is damage please write note on carrier's paperwork "Carton damage, subject to inspection" and list any details you can. 
• Please inspect contents within 48 hours of delivery and ensure details of damage reported to carrier and documented as well as you can.

What to do if the carton packaging has excessive damage and your unit is exposed. 

• Do not accept delivery
• NOTE: Sign carrier's paperwork "Carton damaged and refused"
• Contact us immediately at returns@ebikecentric.com 

Feel free to reach out for more information on anything shipping/ordering related via our online chat or email at info@ebikecentric.com. 

Backorders:

If you order a product but it is out of stock due to damaged inventory, missing part or discrepancies with inventory synchronization from our manufacturers, no payment will be taken and we will contact you to let you know when the item will be back in stock and what other substitutes are available if you wish to have your product arrive sooner.   

Refunds & Returns

Ebikecentric takes customer satisfaction seriously. We aim to provide you with an epic shopping experience that is smooth, convenient and fun. Please read our return policy below before purchasing to ensure a transparent and satisfactory experience as some policies may vary from brand to brand.

Ebikecentric  30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resaleable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of delivery date.
• There is a 20% restocking fee.
• Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

• Products that are eligible for parts under manufacturer warranty (replacement part will be sent instead of entire unit)
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resaleable condition. Refunds are only issued after returned items have been received and inspected.

If returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted via email to support@ebikecentric.com

 *Exclusions (Important Please Read)

Ebikecentric works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

E-Wheels Return Policy

Damaged or Defective Items:
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at support@ebikecentric.com. Please be prepared to supply the order number and item number from your original confirmation email, as well as your e-mail address and phone number. Ebikecentric will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE

Credit or Refund:
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Canceled Orders:
Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.

Returning an Item

​Standard Return Shipping:
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

Complete the return reason questionnaire and include it in the return package.

Before sending your return shipment, please remove all extra labels from the outside of the package.

Send the return package to the following address:

EWheels

RETURNS DEPARTMENT

750 E. Covey Lane, Suite 135

Phoenix, AZ 85024

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

To receive a refund or credit, items must be returned within 10 days of original shipment date.

Credit for gift returns will be issued to the original purchaser.

​​To contact our Customer Service Department, please email support@ebikecentric.com.

​Returning an Oversized Item:
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned. Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

If you have assembled the product, disassemble it before shipment using the original protective packaging materials.

Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a refund or credit.

Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

Contact a Customer Service Specialist at support@ebikecentric.com for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

To receive a refund or credit, items must be returned within 15 days of original shipment date.

Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at support@ebikecentric.com.

Ecotric Return Policy

Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of spare parts or accessories(except battery).

How to request a return:

Please request a Return and Exchange Authorization. (contact ebikecentric Support for a return label at support@ebikecentric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

Ship-back charge:
a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping costs. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages, or wrong item but merely for a personal and discretional last-minute decision from the buyer.
b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick-up fee for you, but the customer will need to pay for this pick-up fee.)

Condition of returned unit:
The returned unit must be in like-new condition, include all original packaging, accessories, and documentation. Any missing components may be deducted from the refund. Any shipping damage during the ship-back may incur a deduction from the refund.

Restocking fee:
Returned units are subject to a 20% of inspection and restocking fee from the original price.

The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

If the customer wants to cancel the order after the shipping label being created, the customer will have to bear the shipping cost.

Timeline of issued refund:
The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

Cancellation after shipping:
If the customer wants to cancel the order after the shipping label being created, the customer will have to bear the shipping cost.

Mototec (Big Toys USA) Return Policy

Returns:
Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be the buyer's responsibility as well as the original shipping charge and a 10% restocking fee.

No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

Damaged / Defective Items:
Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

Lost or Stolen Items: (Signature Service)
Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item.

Incorrect Product Specifications and/or Pictures:
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fees should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

Guarantee:
Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure.

All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until the defective part has been examined and tested.

*Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

Emojo Return Policy

Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.

Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at info@emojobike.com ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.

Ship-back charge:

If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.

The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.

Returned units are subject to a 20% inspection and restocking fee from the original purchase price.

Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

Micargi Return Policy

Please choose your Micargi bike carefully for All Sales are Final. No refunds, exchanges, or returns for change of mind or buyer's remorse.

All orders canceled after 24 hours are subject to a $25 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.

If your order has been shipped, the standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don't want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thank you for your understanding.

Rambo Return Policy

• 30-Day return policy on brand new unused items.
• 10% cancellation fee on all orders canceled after 48 hours.
• 20% Restocking fee on all non-defective orders returned.
• Lifetime frame warranty & warranty against all manufacturing defects only.
• No cover for damage caused by the consumer.

Return process:
Email support@ebikecentric.com to obtain an RA number.
Provide us with your order information and reason for the return.

Returns must include the issued RA Number on the box and will not be accepted without this number.

Then return your unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.

Non-defective returns will be charged a 20% restocking fee.
Returns without the complete original packaging will not be accepted.
Shipping and handling is non-refundable except in the case of defective merchandise.

Shipping and insurance for returned merchandise must be prepaid by the customer via UPS or FedEx.

Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.

Quietkat Return Policy

• All cancellations are subject to return fees. 
• 30-day return policy.
• Contact us for more information on restocking and cancellation fees.

QuietKat will accept the return or cancellation of an order under the following conditions:

Items that are purchased and cancelled before shipping are subject to a 15% processing fee.

Items that are shipped may be returned within 30 days if there are fewer than 10 miles on the odometer. Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. A 1% fee is added for every mile over 10 miles on the bike odometer. The original shipping charges are non-refundable.

Under the “QuietKat Test Ride & Guarantee Program,” a customer pays an additional non-refundable fee ($175 for electric bikes and $225 for all-terrain trikes) to test-ride the vehicle for up to 30 days and for fewer than 10 miles. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. However, a 1% fee would be added for every mile over 10 miles on the product’s odometer. QuietKat would arrange for, and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded.

QuietKat will not accept the returns of products after 30 days.

In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.

Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund. Please address your return to:

QuietKat, Inc.

c/o Returns: Authorization # _____

936 Chambers Court

Unit B2

Eagle, Colorado 81631

All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.

Warranty

If you receive your product and it is damaged or malfunctioning, please email us at support@ebikecentric.com so we can assist you in making a warranty claim with the manufacturer. Each manufacturer we collaborate with has a different warranty which you can read on the product page in the “Warranty” tab. 

Five Year Limited Warranty: Five (5) years from the date of purchase on all structural frame components and frame.

One Year Limited Warranty: One (1) Year from the date of purchase, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at BAM Power Bike’s discretion. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.

​​

WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items that may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse

Damaged caused by battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications, and alterations. 

Second Hand Owners and Reselling

No warranty will be offered or honored for second-hand owners. The warranty is exclusively offered to the original purchaser. 

How to make a warranty claim

Initiating A Warranty Claim

To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels. 

Returning Faulty Parts

Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of:

​

1. All electric scooters: 30 days from the date of purchase
2. EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase

ELECTRIC WHEELS replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

​

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
2. Complete the return reason questionnaire and include it in the return package.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address:
   EWheels
   RETURNS DEPARTMENT
   750 E. Covey Lane, Suite 135
   Phoenix, AZ 85024
5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
7. To receive a refund or credit, items must be returned within 10 days of original shipment date.
8. Credit for gift returns will be issued to the original purchaser.
9. If you have assembled the product, disassemble it before shipment using the original protective packaging materials.
10. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
11. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.
12. Contact a Customer Service Specialist at  service@ewheelsdealers.com  for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.
13. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
14. To receive a refund or credit, items must be returned within 15 days of original shipment date.
15. Credit for gift returns will be issued to the original purchaser.
16. All electric scooters: 30 days from the date of purchase
17. EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase\
18. Shipping charges included in the Purchase Price of the Merchandise are non-refundable.
19. Customer is responsible for returning merchandise at their own expense.

Specific Warranty Items

Batteries (factory-installed in an ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

​Items Not Covered

Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance.

ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure, and/or loss caused by accident, shipping, misuse, neglect, abuse, and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, water damage,  or use in any other manner for which such products were not specifically designed.

​This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.

​The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled, or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use.

​The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer.

​The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.

​Warranty Claims

Those parts and/or products that are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service by email at service@ewheelsdealers.com  within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS.

ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.

Parts and Repairs

Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at info@ebikecentric.com.

Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or another such misuse, or normal wear.

BAM Interactive Display Demonstration