$20 off ALL orders under $700 | Use Coupon Code: "VIP20" at checkout !

Rambo Return Policy

         

         Return & Refund Policy- Key Points (Non-Defective Orders)

        • 30-Day return policy on brand new unused items.
        • 10% cancellation fee on all orders canceled after 48 hours.
        • 20% Restocking fee on all non-defective orders returned.
        • Lifetime frame warranty & warranty against all manufacturing defects only.
        • No cover for damage caused by the consumer.


          Return process:

          • Email support@ebikecentric.com to obtain an RA number.
          • Provide us with your order information and reason for the return.
          • Returns must include the issued RA Number on the box and will not be accepted without this number.
          • Then return your unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
          • Non-defective returns will be charged a 20% restocking fee.
          • Returns without the complete original packaging will not be accepted.
          • Shipping and handling is non-refundable except in the case of defective merchandise.
          • Shipping and insurance for returned merchandise must be prepaid by the customer via UPS or FedEx.


          Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.

           

          STANDARD LIMITED WARRANTY:

          https://www.rambobikes.com/wp-content/uploads/2020/05/Rambo-Warranty.pdf

           

          PRODUCT REGISTRATION: 

          Please register your Rambo bike asap to be covered by limited warranty

          https://www.rambobikes.com/product-registration/