Rambo Return Policy
Return & Refund Policy- Key Points (Non-Defective Orders)
- 30-Day return policy on brand new unused items.
- 10% cancellation fee on all orders canceled after 48 hours.
- 20% Restocking fee on all non-defective orders returned.
- Lifetime frame warranty & warranty against all manufacturing defects only.
- No cover for damage caused by the consumer.
- Email firstname.lastname@example.org to obtain an RA number.
- Provide us with your order information and reason for the return.
- Returns must include the issued RA Number on the box and will not be accepted without this number.
- Then return your unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
- Non-defective returns will be charged a 20% restocking fee.
- Returns without the complete original packaging will not be accepted.
- Shipping and handling is non-refundable except in the case of defective merchandise.
- Shipping and insurance for returned merchandise must be prepaid by the customer via UPS or FedEx.
Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.
STANDARD LIMITED WARRANTY:
Please register your Rambo bike asap to be covered by limited warranty