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Quietkat Return Policy

 

 

Return & Refund Policy- Key points (Non-Defective Orders)

  • 30-Day return policy 
  • 15% cancellation fee on all orders canceled before shipping.
  • 20% Restocking fee on all non-defective orders returned.
  • No cover for damage caused by the consumer.
  • 1 year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly. QuietKat frames come with a lifetime warranty.



IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact us at support@ebikecentric.com.

 

Damaged or Defective Items:

Email us at support@ebikecentric.com. Please supply the order number and item number from your original confirmation e-mail, as well as your phone number. Ebikecentric will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

 

Return process

  • Email support@ebikecentric.com to obtain an RA number.
  • Provide us with your order information and reason for the return.
  • Returns must include the issued RA Number on the box and will not be accepted without this number.
  • Then return your  product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
  • Non-defective returns will be charged a 20% restocking fee.
  • Returns without the complete original packaging will not be accepted.
  • Shipping and handling is non-refundable except in the case of defective merchandise.
  • Shipping and insurance for returned merchandise must be prepaid by the customer via UPS or FedEx.
  • Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.