Mototec (Big Toys USA) Return Policy
Return & Refund Policy- Key points (non-defective orders)
- 30-Day warranty on all parts.
- 10-Day return policy on brand new unused items.
- 5% processing fee if you cancel order before it leaves warehouse
- 10% Restocking fee on all non-defective orders returned.
- No cover for damage caused by the consumer.
Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be the buyer's responsibility as well as the original shipping charge and a 10% restocking fee.
No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.
Damaged / Defective Items:
Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.
Lost or Stolen Items: (Signature Service)
Ebikecentric is not responsible for any products lost or stolen after being left at a business or residence. Please ensure you are present at time of delivery to sign for your order.
Incorrect Product Specifications and/or Pictures:
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Ebikecentric is not responsible for original or return shipping fees should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.
MotoTec (Big Toys USA ) products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Ebikecentric will pass this warranty on to the buyer. Buyer should notify Ebikecentric immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure.
All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until the defective part has been examined and tested.
*Any used product offered by MotoTec (Big Toys USA ) wheels, or any other parts are not included in these policies unless otherwise noted.