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Micargi Return Policy

 

 

Return & Refund Policy- Key Points

  • No refunds, exchanges, or returns for change of mind or buyer's remorse.
  • 5% cancellation fee on unshipped orders after 1 hour of ordering.
  • No cover for damage caused by the consumer.
  • Warranty for all parts for 6 months and 1 year on the frame. All manufacturer defectives can be replaced for no cost with proof of the damages and purchase.

 

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact us at support@ebikecentric.com.

 

Damaged or Defective Items:

Email us at support@ebikecentric.com. Please supply the order number and item number from your original confirmation e-mail, as well as your phone number. 

Ebikecentric will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem. 

Authorized Returns must include the issued RA Number on the box and will not be accepted without this number.


Please Note:

Please choose your Micargi bike carefully for All Sales are Final. No refunds, exchanges, or returns for change of mind or buyer's remorse.

  • All orders canceled after 24 hours are subject to a $25 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
  • You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.
  • All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
  • If your order has been shipped, the standard return procedure applies.
  • Refunds will only be issued to the original credit card that you use when placing your order.

Thank you for your understanding.