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E-Wheels Return Policy

 

Return & Refund Policy- Key Points (Non-Defective Orders)

  • 10-Day return policy on brand new unused non-defective items. 
  • 10% cancellation fee on all orders canceled after 48 hours. 
  • 20% Restocking & handling fee.
  • No cover for damage caused by the consumer.
  • Shipping and handling is non-refundable except in the case of defective merchandise.
  • Warranty varies between E-bikes, Recreational Scooters, Medical Scooters/chairs, and ranges from 1-5 years for structural frame and electric components. Please see “warranty” tab on the specific product page for more details.

 

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at support@ebikecentric.com.

 

Damaged or Defective Items:

Email us at support@ebikecentric.com. Please supply the order number and item number from your original confirmation e-mail, as well as your phone number. Ebikecentric will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

 

Return process- Non defective orders

  • Email support@ebikecentric.com to obtain an RA number.
  • Provide us with your order information and reason for the return.
  • Returns must include the issued RA Number on the box and will not be accepted without this number.
  • Then return your unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 10 days of shipment date for an exchange or refund.
  • The item must be in NEW condition; unused. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, wear to seats and armrests, damage to charging ports etc.
  • Non-defective returns will be charged a 20% restocking fee.
  • Returns without the complete original packaging will not be accepted.
  • Shipping and handling is non-refundable except in the case of defective merchandise.
  • Shipping and insurance for returned merchandise must be prepaid by the customer via UPS or FedEx.
  • Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.

 

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

 

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE 

 

Credit or Refund:

You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

 

Canceled Orders:

Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.